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Delivery

How can I track my order?

You can track your order easily from 2 places. 1. Your despatch email: We'll email you when your order is despatched and include a direct…

Delivery time

Orders are delivered within 2-3 working days to Mainland and 2-5 working days for Northern Ireland, Scottish Highlands and Isles, Channels…

How much is delivery?

Standard Delivery – Mainland | Delivered within 2-3 working days Orders under £35 - £3.99 Orders £35 or more – FREE Standard…

Which courier do you use?

Parcels will be delivered by Amazon Shipping or DHL. Apps: We really recommend downloading the courier apps, which is compatible with iPhone…

I have a courier complaint

Firstly, we apologise that you have been left unsatisfied by one of our couriers. We will do what we can to make this right. If you would like…

I missed my delivery

Our couriers will automatically attempt delivery 3 times to the same address if they miss you. They may decide to leave the parcel somewhere…

Why does my tracking number not work?

Once your order is sent out from our warehouse please allow 24 hours for the tracking number to have been logged in our couriers tracking system.

What is a ‘safe place’ in which to leave my delivery?

A safe place is a location where the courier can leave your parcel if you aren’t in. You can indicate this in the checkout process, or the…

Only part of my order has arrived?

Please bear in mind if you have ordered more than one item, your products may be sent out from multiple locations or multiple parcels may have…

Do I need to be at home when you deliver?

We recommend that you are home during the delivery however if you cannot be at home, your order should be delivered to a safe place.